Revisiting port performance measurement

Year 2017 (April)
Author(s) Min-Ho Ha, Zaili Yang, Theo Notteboom (University of Ghent), Adolf K.Y. Ng, Man-Wook Heo

Revisiting port performance measurement: A hybrid multi-stakeholder framework for the modelling of port performance indicators


This study develops a new port performance measurement model by taking the perspectives from different port stakeholders. The novelty lies in the modelling of interdependencies among port performance measures, and the combination of weights of interdependent measures with both qualitative and quantitative evaluations of the measures from multiple stakeholders for quantitative port performance measurement. It represents an effective performance measurement tool and offers a diagnostic instrument for performance evaluation and/or monitoring of ports and terminals so as to satisfy different requirements of various port stakeholders in a flexible manner.



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IndicatorsPort performance